Updates
How do I receive updates?
You can download the latest version from the update section. You don't have to pay for minor updates (e.g. 1.1 to 1.2).
Beside of that we notify you by e-mail about product updates. We use the e-mail address which you used for your order.
Where can I find details about the updates and the current version numbers?
I didn't receive the update e-mail.
We deliver the updates and news to the e-mail address which you used for your order. If you did not receive our update e-mail make sure that your spam filter did not delete it. Please do not unsubscribe from our update & news e-mails.
Software reshipment
I've lost my full-version installer
I can't find my key-file
- If you can't find a lost key-file on a computer, doing a file-search for *.t2k files can help frequently.
- If you already installed a Tone2 product on a PC you can find your *.t2k key-files in your Vstplugins directory.
This can be "C:\Program files\Steinberg\Vstplugins" or "C:\Program files\Vstplugins". - If you already installed a Tone2 product on a Mac you can find your *.t2k key-files in "Library/Audio/Plug-Ins" .
- You've also received your key-file together with your email from the order.
Please do always create backups of your key-files!
Downloading the key-file again
You've received your key-file together with your email from the order (Cleverbridge / ShareIt / MyCommerce / Best Service). Click on the link within the email.
If you also lost the email with the key-file:
Purchases from Cleverbridge (since October 2024): If you can not longer find the email with the key-file you can request the reshipment here.
Purchases from ShareIt / MyCommerce / Digital River (before October 2024): If you can not longer find the email or the key-file on your computer you can log into the ShareIt / MyCommerce Control Center . Here you are able to view your past orders and key-files. Here you can also track your orders.
If you still can't recover it...
You can request a free reshipment of the software. Please contact us only, if you got no backup of your key-file and you are really unable to recover it.
You must include the following info to your email:
Your name, your address, which product(s) you own, what email address you used for the order, when you purchased it and from where your purchased it.
We manually validate every reshipment request. Submitting fake data is a fraud attempt!