FAQ

How does the online shop work?

1) Place your order
2) You will instantly receive your personal download link and your product keys by email.
3) Install the software
4) Enjoy!


Which payment options do you offer?

Master card, Visa, American Express, Diners club, JCB, bank transfer, wire transfer, giropay, Switch, Solo, Paypal, Check, Cash


How secure is the process?

The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient (https). Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. The servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.


What will happen after I place my order online?

You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by e-mail that will contain all of your order data including your invoice or receipt.
If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately. If your product is to be delivered to you electronically, it will be done immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.


How will I receive my invoice?

An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online bank transfer), we will issue an invoice immediately. For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address. The order documents are sent with the e-mail as PDF attachments.


What does happen if i loose my download because of a computer crash?

It's very easy to create your own backups. We recommend that you store your keyfiles on an USB stick or a CD. The latest version of our software can be downloaded here. If you forgot to create a backup or lost your backup CD we personally take care of you and resubmit the software to you for free.


Can i still use my software if Tone2 should discontinue the business?

Our company is doing well and we do not plan to discontinue our business in the future. Because the software does not require a dongle or an online activation, it will continue to work even after dropping a nuclear bomb on Europe.


Can i trust Tone2?

Tone2 is a serious and well known European company which has been developing software for more than 15 years. We have many satisfied returning customers and are proud of our reputation. Every single Tone2 customer received the delivery in the past. You can expect the highest possible security in ordering and receiving your products. Tone2 does not, and will never, send, write, submit, distribute or sell any private data from the user. These well-known artists and companies use Tone2 technology.

Our address is: Tone2.com, Hochriesstrasse 6, 83071 Stephanskirchen, Germany


How long do i have to wait till i receive my order?

If you are paying online, you will generally receive your product immediately. We work around the clock to ensure that you receive your order quickly and securely. Our multilingual customer service team is available for any questions you may have.


Do i have to pay for updates?

You don't have to pay anything for minor updates (e.g. 1.0 to 1.5). The latest version of our software can be downloaded here. Furthermore you will notified automatically by e-mail when an update is available.


Where can i get the latest updates?

The downloads for the latest versions are available here.


Are there boxed versions?

Tone2 is a smaller company. Our products are limited-lot productions. The online download system eliminates packaging costs and helps to save the environment. We offer an optional, physical shipment of the software on a CD or DVD.


What does happen if something goes wrong?

Unlike most other software companies we do excessive beta tests before we release a new product. That's the secret why our software is so reliable and works as expected from the scratch. Beside of that we regularly release new and free updates. If you need help our friendly support will give you personal assistance.


I have further questions!

Feel free to use the web form to contact our support. We will answer your question quickly. You can also write an email to orders@tone2.com .

If you have any questions, please feel free to ask!

Feel free to use this web form to contact our support. Our friendly experts will answer your question quickly.
You can also write an email to orders@tone2.com .

Text auf Deutsch anzeigen
View the content of the shopping cart
en franšais
payment-options
The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient (https). Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. The servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.
Tone2 VST AU Synthesizers: Home of the best VST Plugins & AU Instruments