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How to install Tone2 products on Mac

After ordering a product from us you'll receive an email with download links, after downloading your product you'll have a PKG file. Close your host software (Logic / Cubase / etc..). Then doubleclick on the PKG file to run the installer. If need further information about installing plugins please take a look at the handbook of your host software.


How to activate Tone2 products

You received a keyfile (productname.t2k) attached to the email with the download links from Shareit / Bestservice. This keyfile is used to unlock the full version. Do not open this keyfile with a text editor! This will damage the file! Below you'll find both automatic and manual authorization procedures, follow the steps in either of these to authorize your product. Please note that our demo versions can not be unlocked, you have to install the full version.
 

Product installation (automatic)

1. Exit your host program (eg. Logic, Ableton...). Make sure that you closed it completely!
2. Install the full version of the plugin: Note: the demo versions can not be unlocked.
3. Open your host program.
4. Do a plugin rescan in the host if it does not list the plugin you just installed. Detailed instructions on how to perform a rescan can be found in your host's manual
5. Insert the full version of the plugin.
6. Left-click in the "Click here to activate the product" screen.
7. Browse-to and select the keyfile (Icarus.t2k / Gladiator2.t2k / etc) you received from us to activate the full version.
8. Restart the plugin. Note that some hosts programs may require a complete restart for the plugin to function correctly.


Product installation Mac (manual)

1. Exit your host program. Make sure that you closed it completely!
2. Install the full version of the plugin. Note: the demo versions can not be unlocked.
3. Copy your plugin keyfile (e.g. Saurus.t2k) to the "HD/Library/Audio/Plug-ins" folder
4. Open your host program.
5. Insert the plugin.

Known problems & Solutions

Running the installer

The installer exits with an error on OSX 10.6 (Snow Leopard)
OSX 10.6 is not properly compatible with modern installers. Most recent software packages frequently abort with an error message.
To fix this problem Apple provided a patch called 'Apple Software Installer Update 1.0' which is an essential for all users who are on OSX 10.6.8:
http://support.apple.com/kb/DL1512


"Tone2 ?" can't be opened because it is from an unidentified developer

With OSX 10.8 Apple introduced Gatekeeper. It prevents the installation from Software downloaded from outside Apples own App Store. To bypass itcontrol-click (or right-click) the downloaded app to run/install, and on the revealed context menu, choose 'Open.' On the ensuing dialogue box, choose 'Open' as well.



Plugin validation

The plugin does not appear in my host.
Solution:
1) Close the host sofware (Logic / Cubase /...)
2) Reeinstall the latest version of plugin. You can download it from here
3) Run the plugin validation. You can find details in the handbook of your host software.

The AudioUnit plugin does not validate.
Solution: This usually happens with a damaged installation. Go to the AudioUnit plugin folder: "HD/Library/Audio/Plug-ins/Components", delete the plugin's component file (e.g.  Gladiator.component) and reinstall the plugin completely. Make sure that you completely closed your host (Logic,...) before you install!

The AudioUnit plugin continues to not validate in my host.
Solution: If the AudioUnit Manager reports the plugin not being validated successfully, even after removing the AU component file and reinstalling the plugin, it may be needed to remove the AU  cache file to force the host to rescan all AudioUnit plugins.
Exit your host software, using Finder go to the 'Users/YourUserName/Library/Caches/' folder and trash the 'com.apple.audiounits.cache' file. Restart your host software, it will now rescan all AU  plugins.
* Note that on some OSX installations (Lion / Mountain Lion) this folder is hidden by default, to access the User Lib. do the following: Hold down the OPTION key (alt key) while selecting GO from  the FILE MENU; you will now see the 'Library' link show up in the File menu, click on this to go to your User Library folder.

The AudioUnit plugin does not show up in Logic's 64 bit mode.
Solution: Switch Logic to 32 bit mode and rescan your plugins. After the 32 bit scan you can switch back to 64 bit mode, any previously missing 32 bit plugins should now also be available in 64  bit mode.

The plugin does not unlock or authorize.
Solution: Make sure your keyfile is in the correct folder and is named correctly, the file name consists of the plugin name with the "T2K" file extension (e.g. Saurus.t2k) The *.t2k file should be  inside the "HD/Library/Audio/Plug-ins" folder.

The plugin keeps running in demo mode / its display reads demo.
Solution: Our demo versions can not be be unlocked. You can download the full version from here

When downloading my keyfile on the Mac it just opens a browser page filled with numbers.
Solution: Right-click on the page with numbers and choose "Save Page As" from the menu, it will default to save to the 'Documents' folder > change the Format from Web Archive to Page  Source > It will now ask you if you want to append the .txt extension to the file name, choose "Don't Append" here.
Once the file has been saved: open the 'Documents' folder and copy the *.t2k file from here to the "HD/Library/Audio/Plug-ins" folder.

The plugin is detected by my host software but it does not output sound?
Solution: Make sure the keyfile with the correct name is inside of the HD/Library/Audio/Plug-ins folder, the file name consists of the plugin name with the "T2K" file extension (e.g. Gladiator2.t2k)

The plugin is detected by my host software but its GUI does not show up?
Solution: Make sure the keyfile with the correct name is inside of the HD/Library/Audio/Plug-ins folder, the file name consists of the plugin name with the "T2K" file extension (e.g. Gladiator2.t2k)


Host - Plugin specific problems

BiFilter2/Warmverb/.. does not show up in Logic's plugin insert menu.
Answer: Please note that these are stereo plugins so by default can not be inserted on a mono audiotrack. To force insert a stereo plugin on a mono track in Logic: hold down the Option key (alt)  while opening the plugin insert menu, all stereo plugins will be included in the plugin list, from which you can now insert them on the mono track.

The GUI freezes in Digidesign Pro Tools  with FXPansion's RTAS adapter
Plugin affected: All Tone2 plugins and a large number of VST 2.4 plugins from other companies.
Answer: The RTAS adapter is not fully VST 2.4 compatible. Please refer to Digidesign for native VST/AU support and/or refer to FXPansion for a VST 2.4 compatibility fix.

Cubase4 does not display some preset names correctly.
Answer: This is a cosmetic Cubase4 problem which also affects other company's plugins. Please refer to Steinberg for a bugfix or update your host. Use the plugin's internal preset browser  which works more reliable.

I get an audio dropout during playback in Cubase 3/4.
Solution: Switch off Auto-saving

The GUI response is slow when I change the mod in Gladiator, It takes up to a second before I can hear something after a patch change.
Answer: This is technically necessary to precalculate data for the HCM synthesis.

Why does Gladiator require more CPU whenever I load the plugin or switch presets.
Answer: This is technically necessary to precalculate data for the HCM synthesis. That is why the right panel says "Processing...". The CPU will drop down to a low value after a second. This  method of preprocessing has the advantage that Gladiator needs less CPU later.

It takes a second till I can hear something after a patch change or loading in Gladiator.
Answer: This is technically necessary to precalculate the data required for the HCM synthesis.

System

I get clicks and audiodropouts.
Solution1: Increase the latency of your soundcard
Solution2: You caused a CPU overload. Reduce the number of plugins within your songs.
Solution3: Reduce the quality setting and number of voices.
Solution4: Reduce the sample rate setting of your host software to 48 kHz or lower.
Solution5: Reduce the rendering quality setting of the plugin. Use medium or lower.
Solution6: Buy a faster CPU and faster RAM modules.
Solution7: Avoid long release times within the plugin.

The plugin uses too much CPU.
Solution1: Reduce the sample rate setting of your host software to 48 kHz or lower.
Solution2: Reduce the number of voices within the plugin.
Solution3: Reduce the rendering quality setting of the plugin. Use medium or lower.
Solution4: Bypass effect modules like the reverb within the plugin.
Solution5: Buy a faster CPU and faster RAM modules.
Solution6: Avoid using long envelope release times within the plugin..

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Click here to watch a tutorial video about the software installation
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